You have questions, we have answers.
Yes, it is. The main entrance is at street level without any stairs, and the venue is equipped with an elevator to move between floors with ease. Both levels have accessible bathrooms, and a designated area for those with accessibility issues. Please visit our accessibility page for more info.
Please reach out to HISTORYAccessibility@livenation.com for all accessibility inquiries.
Add parking to your ticket purchase for a guaranteed space in the parking lot nearest to the venue, conveniently located at 1141 Eastern Avenue (behind the venue, south of the Green P). If parking is still available when you complete your ticketing transaction, you will be prompted if you want to purchase a spot.
If you have already purchased your show tickets and would like to add parking, select the show from this link, and follow the prompts to complete the transaction.
Parking is also available for purchase from the lot on the night of the show, based on availability. To avoid disappointment, purchase your parking tickets in advance.
We currently do not offer valet parking.
Claimed items will be available for pick up at our Box Office on show days. Please see our event schedule here. Please address any alternative arrangements via email at HISTORYlostandfound@livenation.com once your claim is accepted.
Lost items left unclaimed are securely stored for a duration of 10 days from the date of the event.
We do not allow the following in our venue: ALL BACKPACKS, outside food and drink (including water), water bottles, glass containers, narcotics and illegal substances, drug paraphernalia, laser pointers, spray paint, stickers, chairs, large umbrellas, sports balls, glow sticks, selfie sticks, large banners, flags or signs, bicycles, laptops, tablets, any professional audio/video recording devices (SLR, DSLR, GoPro, etc.), animals (with the exception of service animals), weapons of any kind, and any object that security/management deems unsafe or that can be used as a projectile.
For everyone’s safety, security and enjoyment, we ask you to only bring SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e. see-through) to allow us to safely and efficiently screen and welcome fans into the event. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses. ANY BACKPACKS WILL NOT BE PERMITTED. All event attendees and items will be subject to search when entering the venue.
We sell fresh pizza and a variety of confectionery items. Outside food and drink (including water) are not permitted.
Yes, the venue has a free water refill station. While water bottles are not allowed to be brought into the venue, fans can ask the bar for free cups to refill as many times as they wish.
Any form of cannabis, including edibles, cannot be consumed, smoked or ingested inside the venue in accordance with provincial legislation. Use inside the venue will result in immediate ejection without compensation. You may possess an amount of cannabis reasonable for personal use, and any such use may only occur if there is a designated area outside of the venue, you are 19+ years of age, and you consume responsibly.
Yes, located on the main floor for general admission ticket holders, and upstairs for mezzanine ticket holders. The cost is $5.00 +HST per item - debit and major credit cards accepted.
Ins and outs are not permitted. If you leave the venue at any point, you will not be permitted to re-enter.
We have multi-stall bathrooms on both levels of HISTORY. Gender neutral bathrooms are located on the mezzanine. Visit our Accessibility Page for more information.
HISTORY is entirely cashless. Major credit cards (Visa, Mastercard, American Express), and debit cards are all accepted, at the box office and inside the venue. For this reason, we do not have ATMs.
Please note: some points of sale for artist merchandise may accept cash.
Yes! Please visit our Special Events page for more info.
Age requirements vary on a show-by-show basis. Please visit the Shows page to find the information for your show.
We strongly discourage anyone under the age of 4 from attending a concert at our venue.
General Inquiries: infohistory@livenation.com
Corporate Partnerships: partnershipshistorytoronto@livenation.com
Media Requests: MediaRelationsCanada@livenation.com
Corporate Events and Rentals: rentalshistorytoronto@LiveNation.com
Premium Seat Sales: premiumlive@mlse.com
Accessibility: HISTORYAccessibility@livenation.com
Lost and Found: HISTORYlostandfound@livenation.com
For Live Nation Canada opportunities, please click here.
Tickets can be purchased online at Ticketmaster, or at the venue box office (subject to availability).
The box office is located at the window to the west of the main entrance, and inside the front vestibule. Major credit cards and debit accepted; no cash. The box office operates only on show days and opens one hour prior to the advertised door time, until 10pm.
During this time, you are able to purchase tickets to any upcoming show, if available. Note that if a show is sold out, we do not hold additional tickets for walk-up sales at the box office. Also note that the price you pay at the box office is the same that you would pay online, including all fees.
There is no difference. We simply number the tickets for inventory purposes. But for a general admission show, all floor tickets give you access to the main floor of the venue.
Depending on the event, the main floor can be either general admission standing (indicated as Floor on your ticket) or reserved seating (indicated by a section and seat number on your ticket). The mezzanine is always a reserved seated area. The mezzanine general admission section is always a standing room only area.
Floor refers to the main level of the venue.
Mezzanine refers to the front row reserved seats on the balcony.
Mezzanine general admission refers to the standing only area on the balcony, behind the group boxes.
Unfortunately, you are not permitted to move between sections for capacity reasons, and must remain in the section for which you purchased your ticket.
All sales are final, and refunds or exchanges are not permitted, including if the support act(s) cancel. Refunds will only be issued (via point of purchase) if a show is cancelled entirely.
Yes, you are welcome to transfer your tickets if you’d like. You would need to get in touch with Ticketmaster to change the information on the tickets, as they will be sent to the phone number on the original order.
Mobile tickets are accessible via the Ticketmaster app on your phone, and scanned directly from your device for quick and easy entry.
Unfortunately we cannot check the legitimacy of a ticket purchased from a third party until it is scanned at the door for entry. We are not responsible for tickets purchased outside of Ticketmaster. Entry will be denied and refunds will not be issued to anyone that presents an invalid or duplicate ticket at the door.
The door time will always be listed on your ticket/order, but we do not have full set times until the day of the show. Once finalized, set times can be found on our social channels:
Unfortunately not. If an event is listed as 19+, no one under the age of 19 is permitted in the venue, under any circumstances. For entry to 19+ shows, you will be required to show a valid (not expired) government-issued photo ID.
Photo and video policies vary by artist, and media passes must be applied for in advance, directly through the promoter of the show (please do not contact the venue to request media accreditation). If you arrive with a professional camera (any DSLR or camera with removable lens) without prior media approval, you will be refused entry.
Professional cameras (DSLR or anything with a removable lens) are not permitted in our venue, unless you have been accredited with a media pass by the promoter. If you arrive with a professional camera without prior media approval, you will be refused entry. Point and shoot and cellphone cameras are generally permitted, unless specified otherwise by the artist.
We do not book support acts on a show. All artists are booked directly through the tour or the promoter. Please do not contact the venue regarding artist/band submissions.